Contact Us

Use the form on the right to contact us.

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216 Fitzwater St
Philadelphia, PA, 19147

Policies

Payment
We accept Visa, Mastercard, Discover, and American Express. 

Shipping
All orders are shipped using United States Postal Service (USPS). We offer the following flat rates and services:

For delivery in the US: 
Priority mail: $5.95

For international delivery:
First class international to Canada: $15.95
First class international to the European Union: $24.95
First class international to Australia and New Zealand: $24.95

Orders are shipped within 3 days of being received. If an item is Out of Stock or if there is a question about your order, we will contact you by email and/or telephone.  

All orders are sent uninsured. Liverpool Yarns is not responsible for packages that do not arrive. Please email liverpoolyarns@gmail.com for the cost to insure your package. International orders may be subject to customs and other fees.

Prices and Sales Tax
Prices are shown in U.S. dollars and are subject to change.

Sales taxes are based on the shipping address of your order. Pennsylvania residents will be charged taxes on all items except yarns.

Returns and Exchanges
Yarn may be returned for exchange or refund within 30 days of purchase if unused, in its original condition, and with its original receipt. Please email liverpoolyarns@gmail.com to get instructions on where to mail your return. Shipping charges are not refundable.

Privacy
We respect your privacy and do not share any information collected on this site.